Effective date: 30 October 2026

Welcome to VORA. These Terms of Use govern your access to and use of the website operated by PT Satu Arah International under the VORA brand.

By accessing or using this website, you agree to comply with these Terms of Use to the extent permitted by applicable law.

01 / About VORA

VORA is a freight forwarding and logistics brand operated by PT Satu Arah International, based in Jakarta, Indonesia.

Our website provides information about international freight forwarding, domestic distribution, customs coordination, warehousing, project cargo, and related logistics services.

Information displayed on this website is provided for general business and informational purposes.

02 / Website Information

We make reasonable efforts to maintain accurate, relevant, and updated website information.

However, descriptions of services, transport coverage, shipping schedules, indicative transit times, and other operational information may change without prior notice.

Website content does not constitute a binding service commitment or guaranteed availability unless expressly confirmed through an authorised quotation or written agreement.

03 / Requests for Quotation

Submitting a Request for Quotation (RFQ), inquiry, or contact form does not automatically create a contractual relationship with VORA.

Each request may require further assessment of cargo specifications, origin, destination, routing, transport capacity, regulatory requirements, and commercial feasibility.

A quotation becomes subject to the validity period, scope, payment terms, exclusions, and other conditions expressly stated in the relevant quotation or written agreement.

Services are subject to confirmation and acceptance by the relevant parties.

04 / Customer Responsibilities

When submitting an inquiry or using our digital services, you agree to provide information that is accurate, complete, and lawfully supplied.

Where applicable, you are responsible for ensuring that relevant cargo descriptions, dimensions, weights, commodity information, shipping instructions, and supporting documents are correct.

Users must not submit unlawful, misleading, fraudulent, or malicious content through our systems.

05 / Digital Documents and Verification

VORA may provide online tools for accessing, submitting, reviewing, or verifying quotations, delivery notes, Proof of Delivery records, invoices, receipts, and other business documents.

Verification links and QR codes allow users to check information recorded within VORA's systems, subject to the relevant document's status and access conditions.

Online verification does not, by itself, constitute a qualified electronic signature, a guarantee against alteration of external document copies, or independent certification by a government authority.

Document validity and evidentiary value remain subject to the applicable agreement and governing law.

06 / Authorised Access and Security

Users must not attempt to access restricted systems, administrative functions, private documents, or information belonging to another party without appropriate authorisation.

Unauthorised access, automated abuse, security testing without permission, and interference with website functionality are prohibited.

We may restrict access when reasonably necessary to protect users, systems, business information, or compliance obligations.

07 / Intellectual Property

Unless otherwise stated, the VORA name, brand identity, logos, graphics, website design, original text, and other proprietary materials are owned by or used under authorisation of PT Satu Arah International.

These materials may not be copied, redistributed, commercially exploited, or used in a manner suggesting endorsement without appropriate permission, except as allowed by applicable law.

Our website may refer to external websites, service providers, transport operators, carriers, or logistics partners.

Those parties may operate under separate terms, policies, and regulatory requirements.

VORA does not automatically endorse or assume responsibility for independently operated third-party websites merely because they are linked from our website.

09 / Service Availability

We aim to maintain reliable access to our website and digital services, but temporary interruption may occur due to maintenance, technical incidents, third-party infrastructure, or circumstances outside our reasonable control.

We do not guarantee uninterrupted availability or error-free operation of every website function.

10 / Liability

To the extent permitted by applicable law, VORA is not responsible for losses arising solely from reliance on general website information without obtaining a specific service confirmation.

Liability connected with actual logistics services shall be determined under the relevant quotation, transport documents, applicable contractual arrangements, and governing law.

Nothing in these Terms of Use excludes or restricts rights or liabilities that cannot lawfully be excluded or restricted.

11 / Privacy and Personal Data

Personal information submitted through this website and associated digital processes is handled according to our Privacy Notice and applicable Indonesian law.

Users submitting personal information about other individuals must have an appropriate legal basis or authorisation to do so.

12 / Governing Law and Disputes

These Terms of Use are governed by the laws of the Republic of Indonesia.

Any dispute connected with website use should first be addressed through good-faith communication between the parties.

Where resolution cannot be reached, applicable legal remedies remain available in accordance with governing law.

13 / Changes to These Terms

VORA may update these Terms of Use to reflect changes in website functionality, business practices, legal requirements, or related services.

The revised version will become effective upon publication unless another effective date is stated or applicable law requires otherwise.

14 / Contact

Questions regarding these Terms of Use may be addressed to:

PT Satu Arah International
VORA Freight & Logistics
Gedung Nucira, Jl. Letjen M.T. Haryono Kav. 27, Tebet, Jakarta Selatan, DKI Jakarta 12810, Indonesia.

Email: info@voraworld.id

VORA
Bringing the World Within Reach.