Effective date: 30 October 2026

At VORA, we believe that responsible logistics begins with trust. Protecting personal information is part of that responsibility.

This Privacy Notice explains how PT Satu Arah International, operating under the VORA brand ("VORA", "we", "us", or "our"), collects, uses, stores, shares, and protects personal data when you visit our website, submit an inquiry, request a quotation, or interact with our logistics services and digital documents.

01 / Who We Are

PT Satu Arah International
VORA Freight & Logistics
Gedung Nucira, Jl. Letjen M.T. Haryono Kav. 27, Tebet, Jakarta Selatan, DKI Jakarta 12810, Indonesia.

Privacy inquiries: info@voraworld.id

02 / Information We Collect

Depending on your interaction with VORA, the personal information we process may include:

  • Identity and contact information: name, company, job title, email address, telephone number, and business address.
  • Commercial and shipment information: quotation requests, cargo descriptions, shipping instructions, delivery locations, transaction references, and relevant business correspondence.
  • Delivery confirmation information: recipient identity and contact details, electronic signature, photographs of delivered goods, delivery condition, confirmation timestamps, and optional device location.
  • Document and transaction information: details required for quotations, invoices, receipts, customer approvals, and related records.
  • Technical information: IP address, browser or device information, timestamps, and security-related activity associated with website or document access.

We aim to collect only information reasonably necessary for the applicable purpose. We ask users not to submit sensitive personal information unless specifically required and appropriately authorised.

03 / How We Use Information

We process personal information for legitimate business and operational purposes, including:

  • Responding to inquiries and preparing logistics quotations.
  • Coordinating freight forwarding, transportation, warehousing, customs-related services, and cargo delivery.
  • Confirming cargo receipt through Proof of Delivery records.
  • Preparing and verifying business documents.
  • Managing customer communications, transactions, billing, and payment administration.
  • Maintaining service quality, system integrity, security, and audit records.
  • Meeting applicable legal, regulatory, contractual, and compliance obligations.

Legal Basis for Processing

Depending on the circumstances, processing may rely on consent, contractual necessity, compliance with legal obligations, or other lawful grounds recognised under applicable Indonesian personal data protection law.

Where consent is required, we will seek it through an appropriate mechanism. Consent may be withdrawn in accordance with applicable law, without affecting processing already lawfully undertaken.

04 / Proof of Delivery and Location Data

VORA's Proof of Delivery process may collect a recipient's name, position, telephone number, electronic signature, delivery photographs, and confirmation time.

Location sharing is optional. When a recipient chooses to share location, the coordinates may be included in the delivery evidence.

These records are used to document the receipt and condition of goods, support operational verification, and help resolve delivery-related inquiries or disputes.

Access to delivery evidence is intended to be limited to authorised persons with a legitimate operational or contractual need.

05 / Sharing with Service Providers

Where necessary for the relevant service, personal information may be disclosed to carriers, freight agents, warehouse operators, customs-related service providers, customers or consignees, technology and infrastructure providers, professional advisers, and competent authorities.

Such disclosures must have an appropriate purpose and legal basis. We do not sell personal data to advertisers or data brokers.

06 / International Data Transfers

International logistics may require relevant information to be shared with parties outside Indonesia, including overseas logistics agents, carriers, and other service providers.

Where personal data is transferred internationally, we will apply the requirements and safeguards prescribed by applicable Indonesian law.

07 / Data Security and Retention

We apply organisational and technical measures designed to protect information against unauthorised access, alteration, disclosure, loss, or misuse.

Personal information is retained for purposes connected with the relevant service, contractual performance, legal compliance, accounting, audit, dispute management, and other lawful business requirements.

Retention periods depend on the type of record and applicable requirements. When information is no longer required, it will be deleted, anonymised, or otherwise handled in accordance with applicable law and established retention procedures.

No electronic system can guarantee absolute security. We review security practices and respond to incidents in accordance with applicable requirements.

08 / Cookies and Website Technology

Our website may use technical mechanisms necessary for core functionality, session management, security, and administration.

If optional analytics or other non-essential tracking technologies are introduced, their use will be addressed through appropriate notices and consent mechanisms where required.

09 / Your Privacy Rights

Subject to applicable law, individuals may have rights to:

  • Obtain information about the processing of their personal data.
  • Request access to personal information.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion or termination of processing where legally applicable.
  • Withdraw consent where processing relies on consent.
  • Exercise other rights available under Indonesian personal data protection law.

Some requests may be subject to identity verification, lawful retention requirements, or applicable exceptions.

10 / Contact and Privacy Requests

For privacy inquiries, data access requests, correction requests, or concerns regarding the handling of personal information, contact:

VORA / PT Satu Arah International
info@voraworld.id

Please provide sufficient information for us to identify the relevant record and process your request securely.

11 / Updates to This Notice

We may revise this Privacy Notice to reflect changes in our services, systems, operational practices, or applicable law.

Material changes will be communicated where required by law. The latest published version will be available on this website.

VORA
Bringing the World Within Reach.